Contact Us

To check the status of your order, please click here.
Customer Service
Customer Service
We normally respond to emails within 1-2 business days. If you need immediate assistance or for time-sensitive issues, such as changes to an order, please call 1-800-426-6027 or 1-718-340-0397 during business hours.

Please note we do not provide Return Authorizations via email. If you need to make a return, please call customer service at 1-800-426-6027 to request a Return Authorization (RA) Number.

  • At this time, we ship to the U.S., U.S. Territories, Puerto Rico, Canada, and APO/FPO only (your Billing address can be elsewhere; some products can only be shipped to the 50 states). Click here for details.


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Call our customer service department at:
1-800-426-6027
1-718-340-0397
   Monday - Friday: 9:00AM - 6:00PM EST
Saturday: 9:00AM - 5:00PM EST
For product inquires or to order by phone, 7 days a week
Call our sales department at:
1-800-806-1115
1-718-340-0406
   Monday - Friday: 7:30AM - 7:00PM EST
Saturday - Sunday: 9:00AM - 6:00PM EST
Corporate Division
Click here for more information on our Corporate and Institutional Sales program
When in New York City, visit our stores
1 Park Row
New York, NY 10038
(across from City Hall Park)
Directions

Phone: 1-212-238-9000
   Monday - Wednesday: 10:00AM - 7:00PM EST
Thursday - Friday: 10:00AM - 7:30PM EST
Saturday - Sunday: 11:00AM - 7:00PM EST
Site Feedback
Please email us and tell us how you think we can improve our website to help serve you better.
feedback@jr.com