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Contact Us

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Customer Service
Customer Service
We normally respond to emails within 1-2 business days. If you need immediate assistance or for time-sensitive issues, such as changes to an order, please call 1-800-426-6027 or 1-718-340-0397.

Please note we do not provide Return Authorizations via email. If you need to make a return, please call customer service at 1-800-426-6027 to request a Return Authorization (RA) Number.

  • At this time, we ship to the U.S., U.S. Territories, Puerto Rico, Canada, and APO/FPO only (your Billing address can be elsewhere). Click here for details.


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Call our customer service department at:
1-800-426-6027
1-718-340-0397
   Monday - Friday: 9:00AM - 6:00PM EST
Saturday: 9:00AM - 5:00PM EST
For product inquires or to order by phone, 7 days a week
Call our sales department at:
1-800-806-1115
1-718-340-0406
   Monday - Friday: 7:30AM - 11:00PM EST
Saturday - Sunday: 8:00AM - 9:00PM EST
Corporate Division
Click here for more information on our Corporate and Institutional Sales program
When in New York City, visit our stores
23 Park Row
New York, NY 10038
(across from City Hall Park)
Directions

Phone: 1-212-238-9000
   Monday - Wednesday, Saturday: 9:00AM - 7:30PM EST
Thursday - Friday: 9:00AM - 8:00PM EST - NOW OPEN LATER
Sunday: 10:30AM - 6:30PM EST
Site Feedback
Please email us and tell us how you think we can improve our website to help serve you better.
feedback@jr.com