Testimonials
Kind words from customers are music to our ears.
Customer comments are always a good way to gauge a website, so we offer the following.
Not everyone has the same shopping experience, but these letters and emails are a representative sample.
To send us your own comments, email:
webmaster@jr.com.
"Hi there! I just wanted to say thank you so much for the great service that I received. I have never ordered from J&R before and was a little skeptical at first. I had originally purchased a Garmin from a small company on the internet and they took so long to place my order that by the time they did the product was sold out. I then began to panic because I had ordered the Garmin for my grandmother to give to my grandfather so that she did not have to fight the crowds Christmas shopping and would get a good price. This is when I found your website and not only did you guys have the product at a better price then the other website, but it arrived at my grandmother's house 3 days after I ordered it. J&R saved me from having to go out into the crowds bargain shopping for this item so late in December. Thanks so much!" - Samantha P.
"Hi there, just want to drop a note on my positive experience with J&R. I have never purchased from J&R before this, and in fact have never dared to spend this much money on the internet. I purchased $2,000 worth of camera equipment.
- Your Service Is Fast -- Items always ship same day. Order today and the next morning, a shipping email will be waiting for me in my mailbox!
- You Pack Items Carefully -- With $2,000 worth of camera equipment, this is very, very important. All my items arrive in perfect condition. Not even a dent on the box.
- Every Item Is Brand New, Factory Sealed, Untampered -- This is a common problem with camera websites; where they sell used products as new, or open box items. There are alot of bait and switch websites out there. J&R is not one of those. You are a 110% legitimate, reliable retailer.
- Your Prices Are Competitive -- I am convinced that you have people solely responsible for checking out prices across the web, so that you can match the lowest prices you find. Within a day of the EOS 50D being sold for $200 less, J&R quickly updated their price on the website. Impressive!
- Your Customer Service Is Courteous And Fast -- I had to return my first purchase. I sent you all an email about it, and within a day, someone responded. I was asked to call you guys about it. When I called, I didn't even have to describe the issue, I simply mentioned that I was asked to call from an email I sent, and the CS immediately recognized the issue and even called my by name! IMPRESSIVE! The issue was quickly resolved, and received an RA# with no problems.
- Of course -- No Taxes outside of NY!
- Many Items Ship Free! -- What's best about J&R is that if I have multiple items in the same order, and the larger item ships free but the smaller ones do not, the entire order ships free. Many may not realize this but many retailers don't do this. Many retailers will charge shipping for other items that don't have free shipping.
"First I'd like to say that I have been a loyal J&R customer since the 80's and have never been disappointed. I like using the web site; it is accurate and tends to be cheaper than CC and BB. The ordering process on the web site is great; I placed an order recently and before I had even received the e-mail telling me that my order had shipped, It had already been delivered to my home. Now thats what I call fast service. I will definitly continue to shop through the J&R web site." - Eric V.
"Vast variety of products, the site is quick and easy to navigate. It took about 3 seconds to find the product I needed. Like the new specialty boutiques! When you say quicker and easier you were not joking! By far the best website I've looked at tonight. I don't know why I wasted my time looking at the other websites when I just should have come to the best. I have purchased from you in the past and will again! Also shipping is fast, and returns and exchanges are handled quickly." - Tamara M.
"It is a great site and easy to find items; plus fast service on all orders, great site to do business with. Many specials too, I always come here first to find items on sale and specials. I dont have to look elsewhere..." - Sarah T.
"I really like the redisgn of your website, it is very easy to find things and move around on. Other sites you have to fumble through them to find what you are looking for, on your site I was able to do a search and find what I was looking for in only a few seconds. So Kudos to whoever did the redesign!! Great Job." - Sarah J.
"I think the new J&R Website layout looks great because it's easier to navigate from page to page and from category to category. As a long time loyal customer it makes it less time consuming then before and it brings a new refreshing look, especially now that it has a new rating system. On your new layout, not only will it be easer to make future purchase from J&R; but it will also give me more input and information on the item's I buy in one convenient place. I know old and new customers will be happy with the new design." - Herman G.
"I am writing to let you know that I had a very good customer service experience with the J&R customer service team. I am currently living in Singapore and recently ordered a camera through JR.com. I was having the order shipped to my mother so she could bring it with her on an upcoming visit to Singapore. I accidently entered the wrong billing address on my order form. J&R flagged the order and when I called customer service, Aldy explained exactly what I needed to do in order to have the order processed. In 20 minutes everything was worked out and I received a confirmation email today that the order shipped." - Tom H.
"Thank you for this help. I have shopped with you many times in the past and will continue to do so in the future!" - Anonymous
"I like it. I found it very easy to navigate and found what I was looking for. I bought the JBL Sub12 subwoofer speaker last week. I ordered it Wednesday night and received it that Friday." - Omer B.
"You have a great selection of merchandise and I have always done well ordering from you." - Anonymous
"The new site is very pleasing to the eye, much nicer to look at than before. Nice colors and graphics, a definite improvement." - Ralph F.
"The important thing about a website regardless of its purpose, is to entice the user with its navigational functions. While some websites are complicated and can take hours to find what you are looking for, your new website provides what consumers look for when they want to make a purchase and research products." - Keith C.
"I am very impressed with consideration for your online shoppers and I am sure you will see the outcome and response of your newly designed website." - Anonymous
"Very good service...." - Gerard M.
"Wow, nice sleek design. Very easy to browse the different catagories and items come up a lot faster. I Like the abundance of pictures and product decriptions, very user-friendly." - Anthony L.
"I wanted to say thank you for such quick service & at a great price!" - Janeen H.
"I found just what I wanted (not available in any stores in my area). Placed my order Monday morning & had the product Tuesday morning. Also appreciated being able to order without creating an account. " - Anonymous
"I love it so much, I'm coming all the way over from Australia to shop!" - Silvano P.
"The new website is a lot easier to use. The Java scripting on the page makes it easier to navigate than ever before. Moreover, the graphics make the page a lot more user-friendly and are very agreeable to the eyes. Thank you for making these changes." - Giovanni P.
"I really like the improvements you've made to your site. I just placed an order and once I knew what I was looking for (USB SD/MMC card reader), I had no problem finding just want I wanted. This site used to remind me of a bargain-basement type store, now the site looks upscale, with easier navigation. But the best part is that I can still find the great prices I've come to expect. Good work." - Vanessa
"I just found out about your company for the first time. I was reading the Sunday NYTimes in my college library in Russellville, Arkansas. I am pleased to find this store because we have a very limited selection here. I am a journalism student at Arkansas Tech Univ. and am just now learning how to use the computer. I am going to be 59 in August. I have lived in Seattle for many decades, and even out there they do not have the access to the wide selection that you seem to have." - Mari B.
"I came across the site from doing a Google search and found exactly what I wanted very quickly. The online ordering process and setting up an account were very easy. I live in Atlanta but I'll be ordering again because the prices are that good. I paid approximately $70 less for the item I purchased." - Christy W.
"Your search functionality has definitely improved in speed, as I have been keeping my eye on a camcorder, which I eventually bought through J&R. I am also finding your home page to be more pleasing, with your promotions prominently displayed. Thanks for the keeping up the good work." - Gordon O.
"I love the way the site is laid out. Things are so easy to find. Everything is neatly organized and the site just looks like a fun place to shop. Also J&R seems to have everything electronic that someone would want, so it is one stop shopping. Having the 'Official Consumer Electronics Retailer' logo gives peace of mind when purchasing products. Having both promotions and rebates as clickable categories is fun to browse, to find both deals and fun things to participate in. I like retailers that I can rely on again and again and the site is very user friendly and like having a 'real' online experience without all the hassle of going to the store. Great upgrade." - Erika E.
"The new site is very easy to navigate, and the prices are always competitive. It's great to be able to see in-store availability and any clearances and price drops. It's always enjoyable visiting JR.com." - Eric
"I really like the new design, which is easy to navigate and user friendly. I also found the customer support techs to be very friendly and helpful, providing sound advice in helping me review and choose a new digital camera. J&R's continued excellence is why I have remained a dedicated customer since 1997." - Todd K.
"I'm a long-time J&R customer. Your new site is certainly faster, which is always appreciated. Navigation seems improved but I can't quite pinpoint it. I think it's primarily the home page layout and less cluttered top nav tabs. I love the product breakdowns by category and price, best-seller is great. I can always find what I'm looking for in just a few clicks or discover that you don't carry it. Your website is better than Butterfly Photo (whose site is new too) or Amazon or Outpost/Fry and light years better than 17 Street Photo or mainstream names like Circuit City or Macy's. I'd put you on par with Woot or Land's End. I hope you feel that's good company. I do. Thanks J&R. Keep up the good work." - Guy F.
"Great site, easy to transverse. Contains much more information about items for sale than most other sites I've visited. I will look forward to keeping it ready to go in my favorites folder and will pass its address onto other photographers in our photo club. Everyone will enjoy saving money; I'm sure!!! You'll hear from most of us soon. In summing my reaction up in one word...WOW!" - Bob M.
"The re-design of the website has made it a pleasure to shop with you. Products are better represented and showcased with the specialty boutiques. I love being able to see all of the advertised specials regardless of where it was advertised: your site, NYTimes, or your flyer. The promotions that are featured really help to catch your eye and direct you toward some of your items with amazing prices." - Matthew B.
"The new site looks great. I like how it not only breaks the products into categories like most websites, but also directly underneath are links to price drops, clearance, free shipping, etc. Also, this could sound trivial, but some retail sites' search ability is very limited and requires you to type in a product's exact information. It is easy to find things at J&R. Thanks." - Michael H.
"JR.com is 'the one' site for electronics!!! Has everything that I need, and with always low prices." - Alysson S.
"Very nice! Organized and easy to navigate. Search engine was quick and accurate." - Shelly D.
"In three words - QUICK, QUICKER, QUICKEST - without a doubt the best." - Lil Fish
"I am regular customer at the J&R store, and the new updated J&R website has many cool features, and looks great. I enjoyed listening to part of a song on a CD before purchasing it. In addition, J&R is my first stop when I am doing my price research on a new purchase. J&R always has the most competitive prices in New York. Believe me I do a lot of research when I am buying a new item, and you guys always have the best prices and specials in town. I also always recommend J&R to friends and family when they are looking for a new electronic toy." - Rene J.
"This web site is quick and user-friendly. It goes straight to the point. I love the response time and the blog.jr.com. It is news worthy. The advertised specials in the various newspapers are innovative. It's wonderful. I don't have to buy the newspapers any more to see the specials. Everything is right here. This site is a plus. It is the envy of other sites that are out there. J&R, you are a leader. Other sites will soon try to copy something similar, but this is the best, compared to what I see out there." - Reynold H.
"Great - Great - Great - Great site. " - Anonymous
"J&R has the best prices I've ever found on electronics and more! Their store has so many items it boggles the mind. Shopping on their new website is easy as pie, and their customer service is 5 stars. I cut up my other Electronic Store credit cards as I always compare prices before purchasing, but J&R has always beat the competitions prices. If you like electronics, you'll love J&R!" - Anthony T.
"I have always shopped at J&R when it comes to my electronics. Not only do you guys have the cheapest prices in NYC but your website and the ease that it provides me when shopping or making a decision is quick and easy. Not like other websites where you have to search for like 5 minutes, and click 10 pages to get to the item that you need. At J&R everything is easy, fast, reliable and convenient. Keep up the good work..." - Dan C.
"J&R is the best place I know of for high-end electronics and accessories with out the high-end price. I have purchased everything from Polk speakers to video games at the most unbelievable prices. Way better prices than Best Buy and the other larger chain stores." - Paul T.
"It's quicker and easier than ever. I LOVE IT. I will shop here from now on. Amazon.com...FORGETTA ABOUT IT...Go to J&R" - Susan C.
"I really like your website, it's easy to use. I DEFINITELY LIKE THE PRICES. I'm in Iraq right now and your company makes it easy for me to get the things I need over here to make my deployment better." - Thomas C.
"Excellent! I give it a 10 plus. Was easy to navigate and get to what I wanted. Pictures, pictures, pictures! Easy to see item and get details and specifications. Also great prices always from J&R. Love the sales stuff also." - Masao M.
"Your new website is easy to navigate and your selections are fantastic. I'm spoiled from the ease of use and hate to think about going to Best Buy, etc., because you will always be cheaper. You're always on my list of stops when I get to NYC." - Robert B.
"This is the only place I go for electronics. I avoid crowded shopping malls and stores, order birthday and Christmas gifts at a discount and get them dropped off at my doorstep." - Kenneth S.
