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J&R Rewards Program

Frequently Asked Questions

Q: What is the J&R Rewards Program?
A: J&R rewards program is our way of thanking you for shopping on JR.com. You can earn credit back for future purchases on select qualifying items..

Q: How do I earn rewards?
A: You earn rewards by just registering an account, and purchasing a qualifying item. Rewards are earned 30 days after an qualifying item ships.

Q: What items qualify?
A: Select items will have rewards noted on them with the dollar amount you would earn in credit noted on site.

Q: How much is the J&R Rewards Membership Fee?
A: Membership is free, all you need to do is register for a JR.com account.

Q: How to I view my Rewards?
A: Just log into your JR.com account, your available and pending balances are summarized on the left side under the J&R rewards Rewards Summary Table.

Q: Whats the difference between Available and Pending Rewards?
A: Pending rewards are your earnings that have not matured 30 days from your shipment date. Available rewards is the earnings you have ready to apply onto your next order on JR.com.

Q: How do I apply my Available Rewards?
A: To apply available rewards, just shop as normal and there will be an option to apply your available rewards at the payments section of the checkout.

Q: Can I earn rewards by placing the order over the phone or shopping in store?
A: Not at this time, although we are working on making future improvements to be able to reward these purchases.

Q: Can I apply rewards on orders over the phone or transactions in store?
A: No, not at this time, although we are working on making future improvements to be able to reward these purchases.

Q: What happened to J&R Friends with Benefits Program?
A: Friends with Benefits has been terminated the free shipping benefit has been expired.

Q: What products are excluded from the J&R Rewards Program?
A: The following items or groups are excluded from this program

  • Gift Cards
  • Select Nikon Products
  • Select Sony Products

Q: I just placed and order, where are my rewards?
A: We are working on speeding this up, but currently it can take up to 5 days for your account to show your updated pending points. Bear in mind these do not mature until 30 days after your qualified order has shipped.

Q: Where are the full Terms and Conditions for the J&R Rewards Program?
A: The Terms and Conditions can be found by clicking here.

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