Privacy Policy
We at J&R take your privacy as seriously as you do.
To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible.
This includes your billing, credit card, and account information; none of this can be read as it travels to our system.
We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission,
or except as otherwise provided in this Policy.
You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping, entering a contest or an auction at JR.com.
If you would like to receive email regarding J&R Specials, leave the appropriate box checked during the Registration process, or fill in the sign-up form.
Every email newsletter comes with a link to unsubscribe.
We do, on occasion, send out an email announcement to inform our customers when we add a major new feature to our website; once again, those email addresses are not shared with anyone else.
If you wish us to retain personal information (to make repeat shopping easier), you need to complete our registration process, which includes setting up a unique email address and password.
To modify your personal information, you will need to click on "My Account", and enter your email address and password.
If you have any questions regarding our privacy practices, please contact custserv@jr.com.
Cookies
We require the Secure Sockets Layer ( SSL ) protocol and Session Cookies to be enabled on your browser in order to take advantage of many special features, such as registration and ordering, or you will not be able to place an order online.
Session cookies allow us to hold items in your unique shopping cart, and to tell your shopping cart from that of another user.
In order to assure that these services work, you may need to set-up your web browser.
Here are some simple instructions;
If you use Microsoft Internet Explorer, you can check and change the status of your SSL setting by clicking on Tools at the top of the browser, select Internet Options, click on the Advanced tab, scroll down to Security and make sure SSL is checked.
You can check and change the cookies setting by clicking on Tools at the top of the browser, select Internet Options, click on the Security tab and then Custom Level, scroll down to Cookies and make sure it is enabled.
If you use Netscape, you can check and change the status of your SSL setting by clicking on Security at the top of the browser, select Navigator on the left column, and make sure SSL 2.0 is checked under Advanced Security (SSL) Configuration.
You can check and change the cookies setting by clicking on Edit at the top of the browser, select Preferences, click Advanced and make sure "Accept all cookies" is set.
You can also use the procedure described above to block or restrict third-party cookies.
However, if you do so, you will not be able to take advantage of many of the special features on our website.
Secure Shopping
At jr.com your order process is secured with the Secure Sockets Layer (SSL) protocol.
SSL provides you with the freedom to shop online without the fear of your credit card information being stolen.
This encryption compares to a combination lock that has several trillions of combinations.
There are three ways that indicate whether you're on a secure web page:
- All URL's (web addresses) that require and use an SSL connection start with https: instead of http:
- The key or padlock on your browser screen will become solid.
- Security Alert messages may popup while moving between regular and secure pages.
GoDaddy is a service that authenticates the integrity of this encryption method (see the GoDaddy logo on the screen during the order process).
Same Day Delivery
Order today and have it ... TODAY!
In Manhattan, order most items by 1 PM EST for special low rates and get delivery by 5 PM,
Monday - Friday only.
For heavier products, and all products to the outer boroughs, order by 3 PM and get delivery by 9 PM.
"Same Day" orders placed after 3 PM will be delivered the following business day.
*Sorry, but Music and Movie titles are not yet eligible for Same Day delivery.
Order online or phone in your order to
1-800-806-1115.
For website orders, each item in your shopping cart must say
Expected to Ship On (today's date).
During our checkout process,
you will see a choice in the Shipping Options for "Same Day".
For the most up-to-the-minute options and pricing on Same Day Delivery orders placed after 3 PM,
please call us at
1-800-806-1115.
This offer is for deliveries in the NYC Metro area only
(5 boroughs, parts of Long Island, nearby New Jersey and Connecticut).
If you are shipping to a different location than your billing address,
it will expedite your order if you call your credit card issuing bank and list this with them as an additional address.
Please call us for full details.
In-Store Pickup
Enjoy the convenience of shopping online or by phone (1-800-806-1115) and picking it up In-Store!
On the right side of your Shopping Cart on JR.com, you may see "Order is eligible for FREE Store Pickup".
Click on the "Pickup" button and follow the instructions.
Your order will be put together & waiting for you in a special, dedicated area, away from the crowds and FREE of any additional service charge.
After placing your order, please wait for email or phone confirmation that everything is ready to be picked up.
Our In-Store Pickup area is located downtown at
19 Park Row, NYC (Door #4 - Lower Level).
Orders placed after 6PM EST will be available for pickup the following day.
Orders are held until end of business day of the day after you place your order.
All items you place in your cart must say
Eligible for FREE Store Pickup or your order won't be eligible.
Sorry, but Music and Movie titles are not eligible yet.
All orders picked up in the store are subject to the store 14 day returns policy.
And don't forget to get your free cup of Coffee with purchase from the J&R Café!
Shipping Options and Policies
Areas We Ship To
At the present time, we only ship to the Continental U.S., Alaska, Hawaii, U.S. territories, Puerto Rico, and Canada.
J&R proudly ships to our Armed Forces APO/FPO customers.
P.O. Box customers - please try to use a regular street address where possible.
UPS allows for faster service, better tracking and accountability than postal mail.
Shipping Cost
You will find Ground shipping charges for your order in the summary section of your shopping cart
when you enter your ZIP Code and click "Calculate Total".
The basic charge for Ground Shipping on any product can be found on the product information page,
by clicking the "Shipping" tab, enter your ZIP Code and click "Calculate Shipping".
Shipping costs for orders are based on weight or dimensional weight
(determined by the actual size of the box), whichever is greater.
Ground shipping is not available to AK, HI, VI, or Puerto Rico.
All shipments to Canada except shipments to P.O. boxes use UPS Ground.
We do not ship to P.O. box addresses in the Pacific Rim U.S. territories (Guam, Marshall Islands, Mariana Islands, Palau, etc.); you must have a street address.
All orders to U.S. territories will be shipped via UPS Worldwide Service.
Shipping Options
For the 48 contiguous United States, J&R offers a variety of shipping options on all electronics-related items:
Ground, 2 Day Air, 1 Day Air, and Saturday Delivery.
We currently use UPS as our main carrier.
US Mail options are used for P.O. boxes and APO/FPO orders.
Some overweight or oversized items may not be available for shipment outside the 48 contiguous U.S. or to Post Office Boxes.
Music/Movie orders with up to 2 standard CDs or DVDs are currently shipped via Mail Innovations / US Postal Service for Standard shipping.
UPS Ground is also offered as a choice.
Music/Movie orders with boxed sets or more than 2 titles will be shipped via UPS Ground or Air Mail for Standard Shipping.
Rush Shipping orders will be shipped via UPS 2 Day Service.
The default shipping is Ground Shipping (for heavy-weight items, it may be Freight Shipping).
Other shipping options (such as Rush shipping) will be offered during the checkout process.
All orders (other than Music/Movie orders) may require someone to sign for them.
Many items on our site currently feature Free Shipping; you will often see a drawing of a truck with the word "FREE" written on it.
These are limited offers and may be withdrawn at any time prior to (but not after) you place an order.
Free Shipping applies to orders shipped via Standard Ground shipping (not Rush), applies only within the 48 Contiguous States and may exclude some heavyweight/freight/oversized items and/or volume orders.
Shipping Time
The "Expected to Ship" date shown on the product detail page is a guide;
shipping date will depend upon the ETA shown in the order process.
This may be affected by payment verification, shipping method chosen and any additional items in your shopping cart.
You can click on the Shipping tab on the product detail page to preview estimated delivery dates by shipping method for that item.
To see estimated delivery date for your entire Cart you must enter your shipping address and continue in the Order process.
Orders containing items not in stock may not have an expected to ship date, or may have the furthest expected ship date of the items in the order.
You may see the following availability designations on products:
- please see product detail page to see the date the item is expected to ship- Online & Phone Only - available online & phone only; not stocked in our retail stores
- In-Store Only - available in store & phone only; not available for online purchase
- not currently in store; but the item is on order from the manufacturer and we expect to receive it shortly.
Ordering these items will automatically prioritize your order.
If there is an 'Expected to Ship' date listed on the product page, we either have a firm delivery date from the manufacturer, or the item is in stock at one of our nearby distributors.
If there is not an 'Expected to Ship' date listed that means we have not been given a firm delivery date from the manufacturer and therefore do not want to make false promises to our customers.
If you wish to wait to place your order until we have a firm expected date, then please feel free to use the 'Notify Me' option, or to click 'Similar' to see similar items that are currently in stock.
- new item; waiting for our first shipment from the manufacturer
- not stocked; we order from the manufacturer after you place your order, so allow extra time for delivery
- not currently in stock; we are waiting for our next shipment from the manufacturer- Currently Unavailable - check back - no stock; shipments are subject to manufacturer supply, so items have longer wait times (weeks to months)
- Discontinued; we have no more and we do not expect any more from the manufacturer
Note: Our shipping warehouse is closed on weekends.
If there is a delay or backorder, every effort will be made to contact you by email, phone or mail.
This information is accurate as of this morning. Please call (212)238-9000 for the latest info.
Limited Availability Music And Movie Titles
Music and Movie titles, (CDs, DVDs, etc.), that show Availability of "Out of Stock" or "Expected to Ship (a date 1 week ahead)" may take longer to obtain.
If any of these items are not in stock, we will keep trying to obtain them for a period of up to 7 days,
and will hold all of the titles on the order while we try to locate the "Limited Availability" items.
Any items which cannot be obtained in 7 days will be cancelled and available items will be shipped.
If you wish, you may place all "Limited Availability" items such as this on a separate order to speed the shipment of more easily obtainable titles.
Sales Tax
J&R only collects sales tax on orders being shipped to an address within New York State.
Sales tax is calculated to be the same as your local New York sales tax.
There is no tax collected for orders shipped outside of New York State.
Canadian Shipping
Canadian Orders
Shipping is via UPS Worldwide.
Shipping charges include brokerage fees, but do not include any import duties, Goods and Services Tax (GST), or Provincial Sales Tax (PST).
A further explanation of taxes can be found
here.
If you have any questions about these fees,
consult your local government import office.
Payment Methods
On our Website, we accept Visa, MasterCard, American Express, Discover, Bill Me Later®, Google Checkout, PayPal, "Checkout with Amazon" and the J&R Gift Card.
If the amount of the purchase is greater than the balance on the Gift Card, you must pay the difference with a credit card.
Only one gift card can be used per purchase on our website.
If you wish to order using more than one gift card, please phone in your order to our Mail Order department at 1-800-806-1115.
PayPal orders must have a PayPal confirmed shipping address.
Our Mail Order Department also accepts personal checks and business checks.
Our Retail Stores also accept cash and traveler's checks and J&R Gift Cards.
If you would like to pay cash for your purchase, you can simply buy a PaidByCash Virtual Card at over 60,000 neighborhood locations near you, and spend it online at JR.com or by phone with our Mail Order department, just like a Debit MasterCard.
Click Here to learn more.
If you would like to order from J&R and pay by Check or Money Order,
Click Here to print out an order form, and follow these instructions:
Use the website to pick out the products you want.
Enter the Quantity, Item Number and price for each item.
To find the Ground shipping costs, you will need to add all items to your shopping cart, put in your ZIP Code, and click "Calculate Total".
In the cart, the actual shipping rates for Ground shipping will be displayed.
Follow the directions on the Ordering Form; the instructions for paying by check are the same as for paying by Money Order.
The address to mail in the form and your payment are on the form.
If you have any questions during the process, you can call 1-800-806-1115 and someone will assist you with the order process.
When we collect funds for your order:
- Visa, MasterCard, Amex, Discover card, Google Checkout - We collect funds from your account when we ship your order, for the portion that shipped.
- Debit Cards - Banking regulations require that your bank withdraw the money from your account (for the full value of your order) at the time your bank approves the order.
Your bank holds this money; we only collect funds from your bank when your order ships, for the portion that shipped.
- J&R Gift Cards - Your gift card is redeemed prior to shipping your order.
- Bill Me Later - You will not receive a bill from Bill Me Later until we ship your order.
- PayPal - Orders are charged when you place your order.
- Orders placed with J&R on Amazon.com or placed on JR.com using "Checkout with Amazon" - We collect funds from you through Amazon for the full order value when we first ship any portion of your order.
- Orders placed with J&R on Buy.com - We collect funds from you through Buy.com when your order ships, for the portion that shipped.
- In-store Pickups - Your card is charged at the pick-up register when you pick up your order.
- Checks - Orders are shipped after we verify that the check has cleared your bank.
International Billing
If you are paying with a credit card that has a Billing Address outside
the U.S., U.S. Territories, Puerto Rico, Canada, or APO/FPO -
put your street address and City in the regular boxes,
select "International" for your Billing State,
enter five zeros for the Zip Code box (00000) and
enter ten zeros for the Phone Number box (000 000 0000).
Next, enter the correct country, actual billing phone number, and any other necessary information in the "International Billing" box
of the Checkout Process.
Please note - on the Review page and if you go back to edit your billing information,
your Billing State will appear as "AE - Armed Forces Europe" under the
Billing Address section.
At this time, we ship to the U.S., U.S. Territories, Puerto Rico, Canada, and APO/FPO only.
Refunds
Refunds for cancelled orders
- Visa, MasterCard, American Express, Discover card, Google Checkout - No funds were collected for unshipped items.
- Debit card orders - Banks will return the funds to your account for any unshipped items after a few days.
The amount of days it takes for this varies by bank.
- J&R Gift Cards - A new gift card will be issued to you, or you can choose to keep the gift card on file electronically by calling our customer service department (800-426-6027).
Gift cards kept purely on file electronically can only be used when placing a phone order.
- Bill Me Later - When an order is cancelled prior to shipment, Bill Me Later will not bill you.
- PayPal - When you cancel an order, a refund is issued to PayPal who then refunds you.
- In-store Pickups - No funds were collected from your card if you did not pick up your order.
- Checks - Once we have verified that the check has cleared your bank, we will issue you a check for the unshipped portion of your order.
Refunds on Returned Merchandise
After our Returns Department processes and approves your returned items, requested refunds are processed as follows:
- Visa, MasterCard, Amex, Discover card, Google Checkout, Bill Me Later -
A refund is sent to your payment issuer.
Individual banks and institutions vary as to how long they take to credit your account or reflect the refund on your statement.
- J&R Gift Cards - A new gift card will be issued to you, or you can choose to keep the gift card on file electronically by calling our customer service department (800-426-6027).
Gift cards kept purely on file electronically can only be used when placing a phone order.
- Orders placed with J&R on Amazon.com or placed on JR.com using "Checkout with Amazon" -
A refund is issued to Amazon, who then refunds your payment method source.
Individual banks and institutions vary as to how long they take to credit your account or reflect the refund on your statement.
- Orders placed with J&R on Buy.com -
A refund is issued to Buy.com, who then refunds your payment method source.
Individual banks and institutions vary as to how long they take to credit your account or reflect the refund on your statement.
- Checks - Once we have verified that the check has cleared your bank, we will issue you a check for the unshipped portion of your order.
Return / Exchange Policy
Products are warranted solely by the manufacturer.
The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer.
J&R offers an exclusive 30-day exchange/refund policy on mail order & web purchases, and a 14 day exchange/refund policy on retail store purchases (store receipt required).
If you are not satisfied with your purchase, you may return it for exchange or refund within 30 days, subject to a Return Authorization (RA) from J&R (see conditions below).
- Defective computer software and opened pre-recorded DVDs and CDs may be exchanged for same title only.
- For health reasons, costumes, in-ear headphones and some personal care items that have been opened may only be exchanged if defective and for the same item.
- Any locking passwords on electronic items must be removed prior to return.
- TV's 37" and over have in home diagnostics and servicing during the warranty period specified by the manufacturer.
- Motherboards with bent, missing pins or any physical damage are not acceptable for return.
- Sonnos and Suunto products require calling the manufacturer prior to requesting a return with J&R.
- The serial number on any returned item must match the number printed on the manufacturers box and the number we shipped to you.
- Shipping and handling charges on non-defective returns are not refundable.
Cell phones will only be accepted for exchange, and only if there's a manufacturing defect; no returns accepted on phones that have been damaged or wet after delivery.
Do not bring them to our retail stores.
For returns on cell phones, you must first contact the support phone number included in the box with your phone.
In the very rare event that your cell phone is damaged when you receive it, the damage must be reported within 72 hours of receipt.
Any returned cell phone must include the original box with matching identification IMEI and Serial numbers.
Web and mail order purchases require an RA number.
For an RA, call Customer Service at (800) 426-6027.
Please note that an RA number does not guarantee final disposition and all returns are subject to inspection.
All returns of non-defective products may be subject to a restocking fee, depending upon condition.
All merchandise being returned for exchange or credit must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.
Please do not tape or write anything on the item or the original manufacturer's carton.
In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons.
We reserve the right to refuse any such items.
- All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.
- A copy of your original invoice must be included in your return package.
-
Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#.
There are no exceptions.
-
Please ship your parcel back to us Freight Prepaid.
We suggest that you use UPS Ground Service "Insured".
Sorry, we cannot accept COD or freight-collect shipments.
Send pre-authorized returns to:
J&R Music and Computer World
59-50 54th Ave.
Maspeth, NY 11378
Purchases made through our website or by phone may also be returned in person to our Retail Store, 1 Park Row (Door #1, basement);
for pre-recorded DVDs, CDs and games, bring to their respective departments at 1 Park Row.
Warranty Information
All new products are sold with the manufacturer's limited warranty,
except for some unlocked cell phones, PAL system products, etc.
Please refer to the product description page for exceptions.
To obtain a free copy of the manufacturer's limited warranty details for any product we sell, write to us at the address below.
Please be sure to include the product's brand name and model number.
J&R Music and Computer World
Attn: Warranty Request
59-21 Queens-Midtown Expressway
Maspeth, Queens, NY 11378
Product Specifications
Specifications on product detail pages provided by manufacturers relating to the speed (including printer speed), performance, capabilities, and functionality of their products are typically provided for comparative purposes.
The actual speed (including printer speed), performance, capabilities and functionality of your product will vary with use.
Open Box Policy
Select items listed on JR.com are classified as Open Box products.
The scratches, dents or physical blemishes on Open Box products do not affect their performance; they will perform just like a brand new unit.
In some cases, it is simply the box that is damaged.
In other cases, there are one or more scratches on the unit.
In still other cases, the unit had a glitch in one of it's functions, and has been repaired or refurbished by an authorized service center.
These units should have all critical accessories (those essential for the operation of the unit).
Products in our Open Box section can result from any of the following:
- Manufacturer box has damage, but the unit within is not damaged.
- Product was returned to us in good working order.
- Product was returned to us without a box, or with writing on the box or instruction manual or other paperwork.
- Product was dented or scratched in shipping.
- Product was repaired and restored to original specifications by a factory authorized service center.
Please note: We have no way of tracing which of the reasons above has resulted in any particular unit being sold in our Open Box section, nor the degree of physical blemish any individual unit has.
Many items are not displayed at our stores.
If you are not satisfied with your Open Box purchase, you can return your item to us within 30 days and will receive a full refund of your purchase price.
Quantities on Open Box items are very limited.
All orders are processed on a first come, first served basis.
Since the "availability" status on our website does not update in real-time, it is possible we may receive several orders in a row before the product status can be changed to "Sold Out".
If your order is received after all the stock has been reserved, your order will be cancelled and you will be notified by email.
Shopping Cart
When you click on an "Add To Cart" button, it places that item in your shopping cart.
It will remain there for approximately 30 days until you either purchase it or delete it.
If you are a Registered User, and have logged-in prior to placing an item in your shopping cart, it will remain there until you purchase or delete it.
There are products that we have priced so low, the manufacturers do not like us to display our price on the product description page.
Because of this, we often ask you to click the "Add To Cart" button in order to see our actual low price.
You can remove a product by clicking the "Remove" button.
You can change a quantity by clicking the "Qty" box, typing in the amount you want, and clicking the "Update Cart" button.
On the right side, is a box to put in your ZIP Code;
you can then click "Calculate Total" for the basic shipping option.
The Shipping Method options that are presented here are based on the ZIP Code entered.
The default method is Ground. UPS Ground is currently used for most orders.
P.O. Boxes will have U.S. Mail Standard shipping used for this option.
You will also see suggested accessories for the products in your cart.
You can click on the "Add To Cart" button next to the ones you want.
When you are ready to make your purchase, click on the "Proceed To Secure Checkout" button.
You will be taken to a very safe and secure Checkout form to complete your order.
Placing An Order
To place an order on our website, you will first need to click on the "Add to Cart" buttons for the products you want.
If you want to order any of the accessory products that often appear on the "Accessories" tab below the product, you can simply click the checkboxes of the ones you want, and then click "Add Selected to Cart".
Each time you click "Add to Cart", you will be taken to the Shopping Cart section of our site.
To return to shopping, simply click "<< Continue Shopping" link, or use your browser's "Back" button.
You can remove a product by clicking the "Remove" button or by changing the quantity to zero and clicking the "Update Cart" button.
You can change a quantity by clicking the "Quantity" box, typing in the amount you want, and clicking the "Update Cart" button.
When you are ready to make your purchase, click on the "
Proceed To Secure Checkout" button on the Shopping Cart page.
If you are a Registered User, and not yet logged in, you will be given the option after clicking "Proceed To Secure Checkout".
Once you log in, you will have your default Billing and Shipping Address information pre-populated during the checkout process.
You will be able to select the shipping method during the checkout process.
The JR.com checkout process is secure and simple and consists of only three steps:
Billing and Shipping Address, Payment and Shipping Options, Review and Complete
During all steps, required fields are marked with a red asterisk (
*).
You will not be able to continue through the process if any required fields are left blank.
Additionally, certain fields are validated to ensure the information was entered correctly, ensuring your order can be processed quickly once it is submitted.
You will be prompted to fix any information that was not entered correctly.
At any time during the checkout process, if you have questions or need assistance, you can call for assistance.
The phone number is displayed in the upper right corner on each page of the checkout process.
On the first page of the Checkout Process you will be asked to enter your billing and shipping address information.
The billing address information you enter must match the information on file with your credit card company.
If it does not, we will contact you to verify your information.
If you are shipping to the same address, select the "
Save Time" checkbox above the Shipping Address fields and your billing information will be automatically entered into the appropriate shipping fields.
On browsers where JavaScript is not enabled, these fields will not be populated until you continue to Step 2 of the checkout process.
Orders shipped to an address that is different than the billing address may be delayed for verification.
Under the "
Other Information" section, you may enter International billing address information
or the salesperson number if you received assistance from one of our trained telephone salespeople.
If your order is a gift, you may also select the appropriate gift options on this page.
You can include a personalized gift message of up to 60 characters, choose to send the recipient a gift notification email, and choose whether to display prices on the recipient's invoice.
Once you have entered your billing and shipping address information, select the "
Continue" button to move on to the Payment and Shipping Method page.
On this page, you will enter the information for the payment method you want to use.
JR.com accepts Visa, MasterCard, American Express, Discover, Bill Me Later
® and the J&R Gift Card.
If you choose to pay by Gift Card, you will have the ability to add another payment method if your order amount exceeds your gift card balance.
Please note you can only apply one gift card per order.
If you wish to pay by check, please call our Mail Order Department at 1-800-806-1115.
Additionally, available shipping methods and associated ship charges will be displayed on this page.
Only shipping methods applicable to your order will be displayed.
Once you select a shipping method, you will see the total amount of your order, including any applicable sales tax.
On the next page, you will have the opportunity to review the information you have entered.
If you need to make changes, press the "
Change" link, and you will return to the applicable page within the checkout process where you can change your information.
Please note: Your order is not complete until you click the
Complete Order button.
After placing your order, you will be presented with an order confirmation page you can print for your records (there is a place to click for a "printer friendly" version), along with an opportunity for "quick registration".
If you would like to create an account on JR.com, making future purchases quicker and easier, you can fill in this section.
Once you create an account, we will store your billing and shipping addresses and will pre-populate this information the next time you check out at JR.com.
You will receive an automatic email with the details of your order.
You will receive another email when your order ships, with tracking information where available.
