Shopping Help

Privacy Policy

We at J&R take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission, or except as otherwise provided in this Policy. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping, entering a contest or an auction at JR.com. If you would like to receive email regarding J&R Specials, leave the appropriate box checked during the Registration process, or fill in the sign-up form. Every email newsletter comes with a link to unsubscribe. We do, on occasion, send out an email announcement to inform our customers when we add a major new feature to our website; once again, those email addresses are not shared with anyone else. If you wish us to retain personal information (to make repeat shopping easier), you need to complete our registration process, which includes setting up a unique email address and password. To modify your personal information, you will need to click on "My Account", and enter your email address and password. If you have any questions regarding our privacy practices, please contact custserv@jr.com.


We require the Secure Sockets Layer ( SSL ) protocol and Session Cookies to be enabled on your browser in order to take advantage of many special features, such as registration and ordering, or you will not be able to place an order online. Session cookies allow us to hold items in your unique shopping cart, and to tell your shopping cart from that of another user.

In order to assure that these services work, you may need to set-up your web browser. Here are some simple instructions;

If you use Microsoft Internet Explorer, you can check and change the status of your SSL setting by clicking on Tools at the top of the browser, select Internet Options, click on the Advanced tab, scroll down to Security and make sure SSL is checked. You can check and change the cookies setting by clicking on Tools at the top of the browser, select Internet Options, click on the Security tab and then Custom Level, scroll down to Cookies and make sure it is enabled.

If you use Netscape, you can check and change the status of your SSL setting by clicking on Security at the top of the browser, select Navigator on the left column, and make sure SSL 2.0 is checked under Advanced Security (SSL) Configuration. You can check and change the cookies setting by clicking on Edit at the top of the browser, select Preferences, click Advanced and make sure "Accept all cookies" is set. You can also use the procedure described above to block or restrict third-party cookies. However, if you do so, you will not be able to take advantage of many of the special features on our website.

Secure Shopping

At jr.com your order process is secured with the Secure Sockets Layer (SSL) protocol. SSL provides you with the freedom to shop online without the fear of your credit card information being stolen. This encryption compares to a combination lock that has several trillions of combinations. There are three ways that indicate whether you're on a secure web page:
  1. All URL's (web addresses) that require and use an SSL connection start with https: instead of http:
  2. The key or padlock on your browser screen will become solid.
  3. Security Alert messages may popup while moving between regular and secure pages.
GoDaddy is a service that authenticates the integrity of this encryption method (see the GoDaddy logo on the screen during the order process).

Shipping Options and Policies

Areas We Ship To

At the present time, we only ship to the Continental U.S., Alaska, and Hawaii.
We currently do not ship to U.S. territories, APO/FPO, Canada, and P.O. Box customers.

Shipping Cost

You will find Ground shipping charges for your order in the summary section of your shopping cart when you enter your ZIP Code and click "Calculate Total". The basic charge for Ground Shipping on any product can be found on the product information page, by clicking the "Shipping" tab, enter your ZIP Code and click "Calculate Shipping".

Shipping costs for orders are based on weight or dimensional weight (determined by the actual size of the box), whichever is greater. Ground shipping is not available to AK or HI. We do not ship to P.O. box addresses; you must have a street address.

Shipping Options

For the 48 contiguous United States, J&R offers a variety of shipping options on all electronics-related items: Ground, 2 Day Air, 1 Day Air, and Saturday Delivery. We currently use UPS as our main carrier. Some overweight or oversized items may not be available for shipment outside the 48 contiguous U.S.

The default shipping is Ground Shipping (for heavy-weight items, it may be Freight Shipping). Other shipping options (such as Rush shipping) will be offered during the checkout process.

All orders may require someone to sign for them.

Many items on our site currently feature Free Shipping; you will often see a drawing of a truck with the word "FREE" written on it. These are limited offers and may be withdrawn at any time prior to (but not after) you place an order. Free Shipping applies to orders shipped via Standard Ground shipping (not Rush), applies only within the 48 Contiguous States and may exclude some heavyweight/freight/oversized items and/or volume orders.

Same Day Delivery

Order today and have it ... TODAY! In Manhattan, order most items by 1pm for special low rates and get delivery by 5pm, Monday - Friday only. For heavier products, and all products to the outer boroughs, order by 3pm and get delivery by 9pm. "Same Day" orders placed after 3pm will be delivered the following business day.

Order online or phone in your order to 1-800-806-1115. For website orders, each item in your shopping cart must say Expected to Ship On (today's date). During our checkout process, you will see a choice in the Shipping Options for "Same Day". For the most up-to-the-minute options and pricing on Same Day Delivery orders placed after 3pm, please call us at 1-800-806-1115. This offer is for deliveries in the NYC Metro area only (5 boroughs, parts of Long Island, nearby New Jersey and Connecticut). If you are shipping to a different location than your billing address, it will expedite your order if you call your credit card issuing bank and list this with them as an additional address. Please call us for full details.

In-Store Pickup

Enjoy the convenience of shopping online or by phone (1-800-806-1115) and picking it up In-Store! On the right side of your Shopping Cart on JR.com, you may see "Order is eligible for FREE Store Pickup". Click on the "Pickup" button and follow the instructions. Your order will be put together & waiting for you in a special area and FREE of any additional service charge. After placing your order, please wait for email or phone confirmation that everything is ready to be picked up. Our In-Store Pickup area is located downtown at 15 Park Row, NYC (Main Floor).

Orders placed after 6pm will be available for pickup the following day. Orders are held until end of business day of the day after you place your order. All items you place in your cart must say Eligible for FREE Store Pickup or your order won't be eligible. All orders picked up in the store are subject to the store 14 day returns policy.

Shipping Time

The "Expected to Ship" date shown on the product detail page is a guide; shipping date will depend upon the ETA shown in the order process. This may be affected by payment verification, shipping method chosen and any additional items in your shopping cart. You can click on the Shipping tab on the product detail page to preview estimated delivery dates by shipping method for that item. To see estimated delivery date for your entire Cart you must enter your shipping address and continue in the Order process. Orders containing items not in stock may not have an expected to ship date, or may have the furthest expected ship date of the items in the order.

You may see the following availability designations on products:

Note: Our shipping warehouse is closed on weekends. If there is a delay or backorder, every effort will be made to contact you by email, phone or mail. This information is accurate as of this morning. Please call (212)238-9000 for the latest info.

Sales Tax

J&R only collects sales tax on orders being shipped to an address within New York State. Sales tax is calculated to be the same as your local New York sales tax. There is no tax collected for orders shipped outside of New York State.

Payment Methods

On our Website, we accept Visa, MasterCard, American Express, Discover, Bill Me Later®, Google Checkout, PayPal, "Checkout with Amazon" and the J&R Gift Card. If the amount of the purchase is greater than the balance on the Gift Card, you must pay the difference with a credit card. Only one gift card can be used per purchase on our website. If you wish to order using more than one gift card, please phone in your order to our Mail Order department at 1-800-806-1115. PayPal orders must have a PayPal confirmed shipping address. Our Mail Order Department also accepts personal checks and business checks. Our Retail Stores also accept cash and traveler's checks and J&R Gift Cards.

If you would like to pay cash for your purchase, you can simply buy a PaidByCash Virtual Card at over 60,000 neighborhood locations near you, and spend it online at JR.com or by phone with our Mail Order department, just like a Debit MasterCard. Click Here to learn more.

If you would like to order from J&R and pay by Check or Money Order, Click Here to print out an order form, and follow these instructions:

Use the website to pick out the products you want. Enter the Quantity, Item Number and price for each item. To find the Ground shipping costs, you will need to add all items to your shopping cart, put in your ZIP Code, and click "Calculate Total". In the cart, the actual shipping rates for Ground shipping will be displayed. Follow the directions on the Ordering Form; the instructions for paying by check are the same as for paying by Money Order. The address to mail in the form and your payment are on the form.

If you have any questions during the process, you can call 1-800-806-1115 and someone will assist you with the order process.

When we collect funds for your order:

International Billing

If you are paying with a credit card that has a Billing Address outside the U.S., U.S. Territories, Puerto Rico, Canada, or APO/FPO - put your street address and City in the regular boxes, select "International" for your Billing State, enter five zeros for the Zip Code box (00000) and enter ten zeros for the Phone Number box (000 000 0000). Next, enter the correct country, actual billing phone number, and any other necessary information in the "International Billing" box of the Checkout Process.

Please note - on the Review page and if you go back to edit your billing information, your Billing State will appear as "AE - Armed Forces Europe" under the Billing Address section. At this time, we ship to the Continental U.S., Alaska and Hawaii only.


Refunds for cancelled orders

Refunds on Returned Merchandise

After our Returns Department processes and approves your returned items, requested refunds are processed as follows:

Return / Exchange Policy

Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. J&R offers an exclusive 30-day exchange/refund policy on mail order & web purchases, and a 14 day exchange/refund policy on retail store purchases (store receipt required).
If you are not satisfied with your purchase, you may return it for exchange or refund within 30 days, subject to a Return Authorization (RA) from J&R (see conditions below).

Cell phones will only be accepted for exchange, and only if there's a manufacturing defect; no returns accepted on phones that have been damaged or wet after delivery. Do not bring them to our retail stores. For returns on cell phones, you must first contact the support phone number included in the box with your phone. In the very rare event that your cell phone is damaged when you receive it, the damage must be reported within 72 hours of receipt. Any returned cell phone must include the original box with matching identification IMEI and Serial numbers.

Web and mail order purchases require an RA number. For an RA, call Customer Service at (800) 426-6027. Please note that an RA number does not guarantee final disposition and all returns are subject to inspection. All returns of non-defective products may be subject to a restocking fee, depending upon condition. All merchandise being returned for exchange or credit must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

Send pre-authorized returns to:

19 Park Row
New York, NY 10038

Purchases made through our website or by phone may also be returned in person to our Retail Store, 1 Park Row (Door #1, basement).

Warranty Information

All new products are sold with the manufacturer's limited warranty, except for some unlocked cell phones, PAL system products, etc. Please refer to the product description page for exceptions.

To obtain a free copy of the manufacturer's limited warranty details for any product we sell, write to us at the address below. Please be sure to include the product's brand name and model number.

Attn: Warranty Request
15 Park Row
4th Floor
New York, NY 10038

Product Specifications

Specifications on product detail pages provided by manufacturers relating to the speed (including printer speed), performance, capabilities, and functionality of their products are typically provided for comparative purposes. The actual speed (including printer speed), performance, capabilities and functionality of your product will vary with use.

Open Box Policy

Select items listed on JR.com are classified as Open Box products. The scratches, dents or physical blemishes on Open Box products do not affect their performance; they will perform just like a brand new unit. In some cases, it is simply the box that is damaged. In other cases, there are one or more scratches on the unit. In still other cases, the unit had a glitch in one of it's functions, and has been repaired or refurbished by an authorized service center. These units should have all critical accessories (those essential for the operation of the unit).

Products in our Open Box section can result from any of the following:
Please note: We have no way of tracing which of the reasons above has resulted in any particular unit being sold in our Open Box section, nor the degree of physical blemish any individual unit has. Many items are not displayed at our stores.

If you are not satisfied with your Open Box purchase, you can return your item to us within 30 days and will receive a full refund of your purchase price.

Quantities on Open Box items are very limited. All orders are processed on a first come, first served basis. Since the "availability" status on our website does not update in real-time, it is possible we may receive several orders in a row before the product status can be changed to "Sold Out". If your order is received after all the stock has been reserved, your order will be cancelled and you will be notified by email.

Shopping Cart

When you click on an "Add To Cart" button, it places that item in your shopping cart. It will remain there for approximately 30 days until you either purchase it or delete it. If you are a Registered User, and have logged-in prior to placing an item in your shopping cart, it will remain there until you purchase or delete it. There are products that we have priced so low, the manufacturers do not like us to display our price on the product description page. Because of this, we often ask you to click the "Add To Cart" button in order to see our actual low price.

You can remove a product by clicking the "Remove" button. You can change a quantity by clicking the "Qty" box, typing in the amount you want, and clicking the "Update Cart" button.

On the right side, is a box to put in your ZIP Code; you can then click "Calculate Total" for the basic shipping option. The Shipping Method options that are presented here are based on the ZIP Code entered. The default method is Ground. UPS Ground is currently used for most orders.

You will also see suggested accessories for the products in your cart. You can click on the "Add To Cart" button next to the ones you want.

When you are ready to make your purchase, click on the "Checkout" button. You will be taken to a very safe and secure Checkout form to complete your order.

Placing An Order

To place an order on our website, you will first need to click on the "Add to Cart" buttons for the products you want. Each time you click "Add to Cart", you will be taken to the Shopping Cart section of our site or a popup version of it. To return to shopping, simply click "<< Continue Shopping" link, or use your browser's "Back" button.

You can remove a product by clicking the "Remove" button or by changing the quantity to zero and clicking the "Update Cart" button. You can change a quantity by clicking the "Quantity" box, typing in the amount you want, and clicking the "Update Cart" button.

When you are ready to make your purchase, click on the "Checkout" button on the Shopping Cart page. If you are a Registered User, and not yet logged in, you will be given the option after clicking "Checkout". Once you log in, you will have your default Billing and Shipping Address information pre-populated during the checkout process. You will be able to select the shipping method during the checkout process.

The JR.com checkout process is secure and simple and consists of only three steps: Billing Address and Payment Method, Shipping Address and Shipping Options, Review and Complete

During all steps, required fields are marked with a red asterisk (*). You will not be able to continue through the process if any required fields are left blank. Additionally, certain fields are validated to ensure the information was entered correctly, ensuring your order can be processed quickly once it is submitted. You will be prompted to fix any information that was not entered correctly. At any time during the checkout process, if you have questions or need assistance, you can call for assistance. The phone number is displayed in the upper right on each page of the checkout process.

In Step 1 of the Checkout Process you will be asked to enter your billing information. The billing address information you enter must match the information on file with your credit card company. If it does not, we will contact you to verify your information.

If you are shipping to the same address, select the checkbox "Ship To Billing Address" and your billing information will be automatically entered into the appropriate shipping fields. Orders shipped to an address that is different than the billing address may be delayed for verification.

Under the billing addresss, you will enter the information for the payment method you want to use. JR.com accepts Visa, MasterCard, American Express, Discover, PayPal®, Bill Me Later® and the J&R Gift Card. If you choose to pay by Gift Card, you will have the ability to add another payment method if your order amount exceeds your gift card balance. Please note you can only apply one gift card per order. If you wish to pay by check, please call our Mail Order Department at 1-800-806-1115.

Once you have entered your billing and payment method information, select the "Save & Continue" button.

In Step 2 of the Checkout Process you will be asked to enter your shipping information. If you select "Ship To Billing Address" your shipping address will be filled in with your billing address. Once you have entered your shipping address, select the "Save & Continue" button.

In Step 3 available shipping methods and associated ship charges will be displayed. Only shipping methods applicable to your order will be displayed. Once you select a shipping method, you will see the total amount of your order, including any applicable sales tax. When you are done, select the "Save & Continue" button.

Finally, you will have the opportunity to review the information you have entered. If you need to make changes, press the "Change" link, and you will return to the applicable step within the checkout process where you can change your information. Please note: Your order is not complete until you click the "Place My Order" button.

At this point you may enter the salesperson number if you received assistance from one of our trained telephone salespeople.

If your order is a gift, you may also select the appropriate gift options on this page. You can include a personalized gift message of up to 60 characters, choose to send the recipient a gift notification email, and choose whether to display prices on the recipient's invoice.

After placing your order, you will be presented with an order confirmation page you can print for your records (there is a place to click for a "printer friendly" version), along with an opportunity for "quick registration". If you would like to create an account on JR.com, making future purchases quicker and easier, you can fill in this section. Once you create an account, we will store your billing and shipping addresses and will pre-populate this information the next time you check out at JR.com.
You will receive an automatic email with the details of your order. You will receive another email when your order ships, with tracking information where available.

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