I have been buying electronics from J&R for years and I have never once had a problem. From the smallest purchase (cables) to the largest (our first HD TV), I have always been happy. I'm always astonished at how quickly my purchases show up (within 3 days usually), and how easily any problems are solved (returning a cable modem I couldn't use was a snap). I usually order online, but a few times I've had to consult with someone about a purchase, and I've always found help at J&R. The bar they raise for customer service is almost unfair to their competitors.
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