I had never heard of J&R music and computer world, but I'm glad I know about them now. I purchased a Cooler Master CM Storm Trooper computer case from them for less than any other retailer offered. I also was able to find a $5 coupon for my order which was applied with no problem on top of the great price. The shipping process was great, my order came undamaged in pristine condition and I also got free shipping on something that weighs over 30 lbs! The item on the product page appeared as sold out a day after I ordered and was curious if I had placed my order in time the night before. When I called their customer service department the woman I spoke to was courteous and quickly informed me that a unit had been allocated for me and would be shipped out later that day. My experience with J&R Music and Computer World was a positive one and would definitely order from them again.