All of our products are covered by the manufacturer warranties. A copy of the complete warranty is included with the product. The manufacturer's warranty covers repair or replacement of any defective part, subject to the conditions set forth on the warranty. In addition, on most items, J&R Corporate Sales offers an exclusive 30 day return policy to our corporate customers. See below for details and exclusions. Returns are subject to a restocking fee, depending on the condition of goods and packaging material. TV's and monitors 20'' and over, computer products from Apple, IBM, Compaq, Hewlett-Packard, and Toshiba; laser printers; Panasonic and Hewlett - Packard fax machines will not be accepted for credit, refund or exchange. These products must be repaired by the manufacturer or their authorized service centers. To locate a service center near you, please refer to your product manual. Computer chips can't be exchanged and are not covered under any warranty. Except as set forth below, computer software may be exchanged for a different title, if unopened. Defective computer software may be exchanged for same title only. Some software programs (such as Quark) are not returnable to J&R under any circumstance and must be returned to the manufacturer. For an RA# (Return Authorization) on returns: